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Terms |
Terms of Payment
You have 30 days to pay the invoice from the invoice date. Enter the invoice number for the payment.
Delivery
Delivery time varies depending on when during the season you order and where in the country you live.
Spare Parts are packed and sent within 2 days after the order is placed. See estimated delivery date on your Order Recognition.
Snowmobile groomers are usually sent within 2 weeks. See estimated delivery date on your Order Recognition.
Cancellations/Refunds
As a private individual, you have the right to cancel your purchase within 14 days after you received the product and without specific reason. When exercising the right of cancellation you must pay for the return shipping. Refunds by credit of the invoice or to your card/account are done after we've received the return.
In those cases where a used item is returned or otherwise damaged by the customer, we are entitled to deduct depreciation when we will reimburse you. Note that you have the right to open and inspect products without risking any reduction in value.
Contact us via the contact form and tell us that you want to use the right return before sending back any goods.
Complaints
We always do our utmost to ensure you get top-quality goods but it can sometimes be wrong. If you received a damaged or defective product, please contact us via the contact form.
If you return damaged goods to us, you do so most easily in the packaging it was sent in. We follow consumer purchasing laws, which means 36 months Warranty. The warranty covers only initial errors, ie errors that existed in the product on delivery. Ordinary wear and tear will not be replaced.
We pay for the returs costs in the case of damaged / faulty goods. Note that we only account for this cost if you first contacted us and received instructions regarding how to send the goods back.
Refunds
Refunds are made within 10 working days from when we have received and accepted your return. Invoices are credited and sent out again, card payments and direct payment by bank are refunded via Klarna.
Contact
Full contact details including physical address, email address and / or phone number for customer support and corporate identity are at the bottom of each page in the shop.